A customer service experience can change the entire perception one has of your organization. And no matter what your job title says, you’re in the customer service business.
Bob Dylan said it best:
“You may be an ambassador to England or France
You may like to gamble, you might like to dance
You may be the heavyweight champion of the world
You may be a socialite with a long string of pearls
But you’re gonna have to serve somebody, yes indeed
You’re gonna have to serve somebody
So whether you’re selling directly to the customer or selling to the boss, we think you’d enjoy “Nine Steps Towards Handling Customer Complaints”